Log in to your Zoho Desk account, click your profile icon in the upper-right corner, click Zoho Account at the bottom of the profile window, click the photo avatar, click Upload a photo from your computer, choose who can see your photo, and then click Upload.

Log in to Zoho CRM with Administrator privileges, click Setup > Customization > Modules and Fields, select the desired module from the Modules page, type in the search bar, click on the arrow on the right side of the desired module, select the fields that you would like to have from the drop down box in the respective columns, and then click Save.

Go to Setup, select ** Layouts and Fields**, click Fields List under the ** Layouts and Fields** sub-menu, select a module, click Create or Edit Fields, drag and drop fields from the list of fields types, enter the properties of the field, and then click Add, and then Save. 

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FAQs: General questions on customization – Zoho Cares

How can I customize the Home tab? … Log in to your account and click the Home tab. Click the customizable view icon. You can switch between the Classic view and Customizable view at any point. The classic view displays ‘tasks’, ‘events’ and ‘pipeline by stage’ by default. You cannot change anything here. If you want these three components, you can choose this view. To add a component, click Add Component. Select the module from the drop-down list. In this case, Leads. Enter a Component Name. For example, ‘Today’s Leads’. Select the Column Layout. Select the list view that has to go on the Home tab.

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